Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders. Once your order is placed, you will receive an order confirmation via email.

We accept payments through HitPay, which supports major credit and debit cards (Visa, Mastercard) as well as GrabPay. We also accept PayNow transfers (processed manually). Please note that we do not offer instalment plans at this time.

You will receive an order confirmation email once your payment has been successfully processed. If you do not receive a confirmation within a few minutes, please check your spam folder or contact us via WhatsApp at +65 8944 9545.

If you need to modify or cancel an order, please contact us as soon as possible via WhatsApp at +65 8944 9545 or email [email protected]. Once an order has been dispatched, it cannot be cancelled.

Yes, we offer domestic shipping throughout Singapore. Standard delivery takes 3 working days. Pre-order items may take up to 2 weeks or longer, depending on the product.

International shipping may be available for select orders on a case-by-case basis. Please contact us via WhatsApp or email to enquire. The customer is responsible for any import duties, taxes, and customs fees.

Yes! Self-collection is available by appointment only at our location: 325A Tengah Garden Walk, Singapore. Please WhatsApp us at +65 8944 9545 to arrange a pickup time.

No. We do not accept change-of-mind returns. All sales are final unless the product is defective or has a manufacturing defect. Please review product details carefully before purchasing.

Once a return is approved and the item has been received and inspected, refunds are typically processed within 7 to 14 business days to the original payment method.

No, we do not offer instalment plans at this time. Full payment is required at the time of purchase.

Yes. All card payments are processed securely through HitPay, a PCI DSS-compliant payment processor. We do not store your credit card details on our servers.

Ensuring compatibility is the customer's responsibility. Bicycle components vary by standard (bottom bracket type, axle spacing, speed compatibility, etc.). We recommend checking your bike's specifications before purchasing. If you are unsure, feel free to contact us via WhatsApp at +65 8944 9545 and we will do our best to help.

Unfortunately, we cannot accept returns for compatibility issues. It is the customer's responsibility to verify compatibility before purchasing. However, we are always happy to assist with compatibility questions before you buy — just reach out to us.

Yes, we do offer installation services. Reach out to us for a quote via WhatsApp at +65 8944 9545 or email [email protected].

Certain products are covered by a manufacturer warranty as stated on the respective product listing. Warranty terms and duration are determined by the manufacturer. Lynkage acts as a pass-through for warranty claims.